Testimonials

Thank you for your assistance on the sale of our house in Kings Langley. We thought the whole process could become quite complicated, however, you made every step so simple and straight forward allowing us to get the results we wanted.
Thank You,
Brett, Tracy, Bethany & Emily Millen

HI Garry,
This is our note of appreciation, please us it as a testimony.
We would like to say "Thank You" for selling our home really fast. We could not belive it was sold on the very first day of opening home. You have made the sale of our home
very easy and the experience has been quite amazing. The information you gave us was extremely helpful. Your judgement on home prices and experience on the market was extraordinary.
Frankly, you have sold it for more than what we wanted initially, more to be exact. We were glad that we made a great choice in asking you to represent us in the selling of our home.
Once again, "Thank You". On another note, we are thankful for giving great references to the real estate agent for our rental house, it was really appreciated.

Michael & Thiri Han

Dear Tracy,
Thank you for always helping us by being the best property manager we know! We greatly appreciate you and all your work you have done for us over the years!
We look forward to renting many more with you in the future!
A package from Peterson's Champagne (my favorite champagne) house should arrive for you shortly, it's just a token of our appreciation of you..
Kind Regards
Jenny & Ross Hutchings

23/02/2013
Thanks Kerrie,
We are very happy with all the service we have had from ARE, especially under Tracy and her teams. And we are very pleased with these tenants too.
When we hear of horror stories with tenants we are very relieved that we've never had problems!!!
Just keep in touch when you need,
Jan Yawan ~ Schofields

We write to you with regard to the recent sale of our home at 8 Hughes Street, Kings Langley.

After purchasing our house 7 years ago through Australian Real Estate Kings Langley, and having such a good experience in doing so, we thought that it was only appropriate that we sold through you.
From the first meeting with you to discuss the sale of our house not only did you come prepared but your attention to detail in valuing the property was far superior to other agents we had through.
After valuing our property higher than other agents and remaining confident in achieving the price you said the property was worth we were very pleased that the property was sold within 4 days of marketing which was beyond our expectations.
Throughout the whole marketing campaign not only did you continuously keep us up to date with interest and feedback both verbally and in written reports but you also made us feel very comfortable and positive throughout the sale process.
We would definitely use your services again and would not hesitate in recommending you to anyone who is thinking of selling.
We can't thank you enough for "the smooth sale" of our home.

Regards
Brad, Bryony, Hamish & Maltilda Thomas

We would have no hesitation in recommending Tracy to anyone as a quality property manager.
Patient, helpful and experienced, Tracy handled all matters regards our rental property promptly and professionally.
All rental payments were on time, paid in full and paid in advance, all quotes were supplied from registered tradesmen.
Inspections were carried out to schedule and any issues addressed upfront.
As first time landlords we had a lot of questions early on in the lease, but nothing was ever a problem and Tracy always gave us the time to advise us all the way through.
We both felt really comfortable with Tracy and look forward to dealing with her and her team soon when we purchase another property in the local area.

Chris and Carolyn ~ Kings Langley

12th January, 2013.
"Tracy really knows her industry & I found her to be professional, friendly, & helpful. She was prompt in replying to any queries & always followed through. Her high standards & work ethic set her apart as an outstanding property manager."
Joy Moore – Acacia Gardens

"Tracy has managed my property at Quakers Hills since 2009 and during this period I found her very prompt, professional, excellent knowledge of her skills set in property management. I have no hesitation in recommending her for property management of new potential clients."
Qaisar Ahmad

"Tracy is an exceptional property manager and is excellent at representing the landlord whilst maintaining strong relationships with tenants. We have three properties under Tracy's management and have never had an issue she couldn't handle. Tracy's knowledge of her industry gives us a huge amount of confidence!"
John Kalocsai

Dear Garry and Terry,
We would like to thank you for all you’ve done for us with the purchase of our new home, and Terry you’ve made buying a home seem easy! You even went way beyond what we expected a real estate agent to do for us and we very much appreciate that and thank you for the thoughtful present. We will definitely refer you to anyone we talk to who is looking to buy a home. We wish you well in all that you do.
Kind regards,
Qian Wang & Yong Zhang

Gday Terry, 23rd May 2012

I am just writing to let you know how happy and satisfied I was with your agency and in particular your service that was provided in the recent sale of my property in Blacktown.
Your service from our first initial meeting right through the sales campaign to the subsequent sale and settlement of my property was exemplary and your professional knowledge and friendly and positive attitude was greatly appreciated. I can confidently and without hesitation highly recommend your service to anybody looking to buy or sell in your area.
Once again thank you for your effort and all the best for your future sales.

Kind regards
Robert Prammer.

Dear Garry, Terry & Tracy,
I am writing to thank you for the wonderful job you did in selling our house so quickly.
Dennis and I were very satisfield with the price you obtained for us and the professional service you provided.
We will have no hesitation in recommending the Australian Real Estate, Kings Langley to all our family & friends.
Thanking you
Margaret & Dennis Vella

Hi Terry,
I would like to sincerely thank you in assisting Stefan and I to sell our house. Your dedication and belief in the sale of our home came through in the timely manner you took to sell our property in Kings Langley and more importantly the amazing price you managed to secure for us. Prior to listing our house with you we were told by another real estate that our property would sell for a lot less than you recommended.
Your customer service should be commended and once again a sincere thank-you for your dedication. Without your commitment we would not have been able to upgrade to the house we are living in now.
Best Wishes,
Melissa Szyczew.

Dear Tracy Hartwell,
We are writing to express our thanks to your company and in particular Terry Lee in regards to the sale of our Kings Langley property.
As my wife and I have lived in our house for 28 years, the thought of selling it made us very anxious and nervous.
Terry’s professionalism, hard work, advice and good humour calmed us down and made the experience enjoyable.
Thank you once again and please pass on our thanks to Terry.
Regards,

Bel and Gerard Dreyer

To Whom It May Concern
After having lived in the same house for 34 years, it was a very big decision for us to eventually sell.
We had received a number of warnings about dealing with Real Estate Agents - However, we were
fortunate to choose Australian Real Estate, Kings Langley. Garry Cooper, at all times,
made himself available to us, he treated us with the utmost respect, and answered all our questions,
no matter how many times we asked them. Garry also managed to sell our house in just two and
a half weeks, and in the prcoess, obtain an excellent price.
Many Thanks
Ken & Denise Bates

Dear Terry,
I am writing to sincerely thank you for all of the effort you put into selling our house at Kings Langley.
I chose you as the sole agent because of your enthusiasm, knowledge and communication ability. I was not wrong - you achieved a sale price above the price other agents were willing to list the property at, and your frequent communication kept me well and truly up to date. Your passion for selling did not wane and you were as enthusiastic at the end of the process as you were at the begining.
At all times you have been friendly and professional and I always felt confident in your abilities.
I wish you all the best and would not hesitate to recommend you to others in need of a good Real Estate Agent.
Yours sincerely
Janice Buhl
20th August 2011

Dear Terry,
Just a short note to let you know how happy we were with your friendly and professional service during the recent sale of our home.
From your initial consultation we were impressed by your willingness to listen to our ideas. Within a week you had found a buyer for our house (before we had put it on the market!) and negotiated very favorable terms which allowed us the time to find our new house.
You kept in touch and were always ready to answer our questions and offer advice and managed to maintain a sense of humour throughout the whole process.
We would have no hesitation in recommending you to family and friends.
Kind regards, Steve and Christine Holloway

To the staff at Australian Real Estate, We wanted to say thank you for the way in which you handled the recent sale of our property at Kings Langley. Often the sale of a property can be a difficult and trying time however this was not our experience when dealing with Garry and Australian Real Estate. We appreciated the professional and friendly manner in which our sale was dealt with. It was great to see the staff at Australian Real Estate work together as a team to ensure the best outcome for us in selling our home. Nothing was a problem. We also appreciated the way we were kept informed of the progress of the marketing and sale of the property. Garry''s knowledge of the area and up to date sales activity information was invaluable and we believe greatly assisted in the sale of our home. We found the staff at Australian Real Estate to be professional, friendly and knowledgeable about the market they were operating in. We would have no hesitation in recommending Australian Real Estate to anyone looking to sell or for that matter purchase a property. Thanks again for all your valued assistance. Kind Regards, Shaun & Michelle

Dear Terry
Peter and I would like to thank you for your help in selling our home. Not only was the experience short, but it came with a wonderful outcome.
When we decided to sell, we interviewed three real estate agents (including yourself). The other two agencies did not think we could get such a good price on our home - but you managed to get us exactly what we wanted.
Your estimate of the market value of our house was between $25,000-$30,000 higher that the other two agent's estimates, and when you secured a buyer (at the price you estimated) within 10 days of our first open home, we were absolutley thrilled.
Your knowledge of the market, your friendly, efficient and professional approach is a credit to you and your employer. We thank you and wish you great success for the future.
Kindest Regards,
Allison & Peter

My husband and I first met Terry around 5 years go when we were inquiring about the value of our property. Terry showed immense knowledge of the market and real estate climate of the area and also of the area we were hoping to move to. Over the years Terry has kept in contact with us keeping us informed of market trends and current values, and when it came to sell our house, Terry was there offering lots of helpful advice on the sale process. Our house was listed at 3.15pm and Terry had 2 families through our home that same afternoon. We accepted an offer at 4.30pm at a very good price.
Terry showed passion and professionalism and he was there by our sides the whole way, right through to settlement.
Not only is Terry very good at his chosen career, he is a very kind and caring gentleman. Brett and I have no hesitation in recommending Tery Li and the staff of Australian Real Estate for all your buying and selling needs.
Brett & Lisa Hurlstone.

I Was put in contact with Terry Li from Australian Real Estate by my father, who recommeded terry to me, after selling his house in Kings Langley. Our home was officially put on the market a 4.45pm on a Thursday and by 6.00pm the same day, Terry had 3 famlies through there already. he knows his buyers well and was able to organise this without the property even being advertised at that stage! Our house was prompltly sold the next day for a price we were happy with. We thought that would be the end if our involvement with Terry, but he even went to the extent of helping us with some advice on our new property purchase. We cannot speak highly enough of Terry's level of customer service and would recommend him to anyone thinking of selling their home in this area.
Derek & Natalie Cable

To The Management of Australian Real Estate Kings Langley
My wife and I would like to thank sincerely Garry Cooper for selling our property in Kings Langley.
We are so grateful for his time, patience, and understanding of our needs and his vast knowledge of the property market in the local area.
After agreeing on a selling price for the house that we were happy with, Garry sold our home in the first week of the Contract. We were very impressed with his courteous manner and professionalism. Garry's assistance and advice was greatly appreciated.
Regards
Delia & Robert Aliberti.

Dear Rob & Terry
Sorry for the delay in writing this letter as I have only just become oganised. I wish to express my sincere thanks to you and your staff in the sale of our house in June 2009.
From the start you gave us a truthfull valuation and I was impressed with cour commitment and professional manner. I said that we were going to be difficult customers, with my shift work and Jane's mother being ill. You were supportive and made arrangements to fit our busy schedule.
Terry should also be commended and I recall many phone calls late into the evening and his day's off to answer our questions.
I have no hesitation in recommending you, the Australian Real Estate agency and Terry to anyone.
Yours faithfully
Lawrence Bonello

I confirm that I have dealt with Tracy Hartwell of Australian Real Estate between 2002 and 2007, during which time Tracy was Principal Property Agent for our investment property. In this 5 year period I dealt directly with Tracy on numerous occasions and found her to be extremely professional at all times and an excellent source of support for a first time investor. Tracy worked hard to make all transactions as smooth as possible throughout this time while making sure that all issues were resoved in a timely manner. Her promptness in solving problems and keeping the tenant well advised on all proceedings fostered a good relashionship between all parties. I can confidently recommend Tracy Hartwell as a solid and reliable agent and an expert in her field. Yours faithfully, Marcelo Tapia.

To Whom It May Concern.
We have engaged Australian Real Estate Kings Langley to sell our last two homes and the professional manner in which they conduct their business is a credit to all concerned. On both occassions, Garry Cooper has been our listing agent and his attention to detail and friendly nature have meant that he's almost become one of the family. Although not the selling agent on our most recent sale, Garry has gone above and beyond his expected responsibilities. He personally attended our property in our absence to ensure our animals were looked after and contained during both building and pest inspections and for that we truly thank him. We have no hesitation in recommedning all the staff at Australian Real Estate and Garry Cooper in particular, to anyone looking for an efficent tema who give attention to detail and get maximum results for their vendors.
Yours faithfully
Alan & Gwen Green

Last year, I received notification from my employer that I would need to relocate to Singapore in order to take up a more senior position with the Company. Whilst this was a very exciting opportunity, It also meant that I had to relocate my family and possessions overseas. We had recently renovated our house at Acacia Gardens and had spent a considerable amount of money upgrading it to the standard we wanted. Realising the importance of maintaining a stake in the Sydney Real Estate market, we didnt want to sell our property but decided instead to rent it. However, we also really wanted to make sure that we got a tenant who could be trusted to look after our property and garden. After interviewing a number of potential Agents, we finally met Tracy Hartwell from Australian Real Estate, right from the outset, we were both impressed by Tracy's professional approach to renting our property and her technique and process of sourcing suitable canditates for tenants. She took the time to explain all of the process and paper work to us in an easy understable manner. Tracy is very experienced in the Real Estate market and was able to get the rent that we wanted as well as a long term tenant with excellent references. She made the entire process very simple for us, at a time when everything else was in turmoil. As it has now been some months since the property was initally let, she has kept us informed on how things are progressing and has also completed the property inspection which was handled in a most professional manner. I would have absolutley no hesitation in recommending Tracy Hartwell as a property manager to anyone looking for someone who they can trust to look after their property. Regards Clenn Crippa, Landlord